Customer Service Hospitality – Reservations | Online

Location
New York

Position Overview
We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.
This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities
- Assist clients with making and managing reservations for hotels, resorts, and travel-related services

- Provide clear and professional communication regarding booking details and availability

- Support the reservation process from inquiry through confirmation

- Review reservation information for accuracy, including dates and guest details

- Maintain organized records of client bookings and communications

- Provide follow-up support and respond to customer questions as needed

Qualifications
- Strong communication skills with a customer-first approach

- Organized with attention to detail

- Comfortable using online systems and reservation tools

- Ability to manage tasks independently

- Customer service, hospitality, or administrative experience is helpful but not required

What We Offer
Structured onboarding and training
Access to reservation systems and travel resources
Ongoing support and professional development
Flexible work environment
Collaborative and supportive team culture
Ideal Candidate
This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.

Responsibilities

Assist clients with making and managing reservations for hotels, resorts, and travel-related services; Provide clear and professional communication regarding booking details and availability; Support the reservation process from inquiry through confirmation; Review reservation information for accuracy, including dates and guest details; Maintain organized records of client bookings and communications; Provide follow-up support and respond to customer questions as needed

Requirements

Strong communication skills with a customer-first approach; Organized with attention to detail; Comfortable using online systems and reservation tools; Ability to manage tasks independently; Customer service, hospitality, or administrative experience is helpful but not required