Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. Looking for a career in Inside Sales? We're looking for an energetic, self-driven, mechanically inclined individual to join our team.

Responsibilities

Providing outstanding service to our customers and support to our outside sales managers; Answering phone calls and responding to customer correspondence regarding technical questions on products or systems; Responding promptly to customer inquiries through phone calls, e-mails and customer portals, as necessary; Assisting customers in finding components by using product catalogs, web-based catalogs and internal resources; Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines; Entering customer orders in the ERP system with the goal of 100% accuracy; Expediting customer orders as needed to meet required and promised delivery dates; Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturers reps to resolve technical problems; Assisting Outside Sales when necessary (quoting, expediting, customer visits); Following up on quotes and outbound calls to assist sales team; Continuous development of sales and technical skills to up-sell or additional-sell to customers

Requirements

Associate Degree or equivalent from a two-year College or technical school, or two to four years of related experience and/or training, or equivalent combination of education and experience; Proficient with software programs relating to the customer service position - Microsoft Excel, Word, e-mail, etc.; Strong analytical, mathematical and mechanical aptitude required to be successful in this role; Clear and concise verbal and written communication skills; Ability to work in both a team environment and individually; Ability to multi-task and prioritize work on a regular basis; Ability to maintain composure under stressful situations; Excellent time management skills; Sound judgment and decision-making ability; Demonstrate integrity and ethical standards in a professional environment

Nice to have

2+ years of customer service or inside sales experience, industrial distribution or adjacent industry preferred; Experience with Trend ERP a plus