Customer Service Manager

Responsibilities

Manage the prompt investigation and resolution of complex customer complaints and service disruptions with lasting corrective actions.; Oversee end-to-end order processing, expedite shipments, communicate pricing/inventory updates, and proactively resolve supply chain bottlenecks.; Direct daily departmental scheduling, workload coverage, task tracking, budgets, and project timelines to maintain uninterrupted operations.; Partner with the sales team to meet revenue targets and align operational priorities with long-term business goals.; Implement, interpret, and audit service policies to ensure quality control, procedural compliance, and seamless cross-departmental coordination.; Supervise, train, and mentor staff, setting clear roles, conducting performance evaluations, and fostering talent retention and skill growth.

Requirements

5+ years of customer service or operations management experience in a fast-paced environment.; Strong background and leadership experience in the apparel industry (B2B) is a strong plus.; Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel is highly desirable.; Proven track record of team building, staff retention, talent development, and conflict resolution.; Demonstrated expertise in high-volume workflow management paired with excellent written and verbal communication skills in Turkish and English.

Benefits

Financial & Health Benefits: We offer Health insurance and various allowances, including Social, Food, Bairam, Transportation and Heating allowances, plus meal ticket.; Time Off: Enjoy a minimum of 16 days of Annual Leave (increasing with seniority) and we also provide specific paid leave for life events.; Continuous Development: We invest in your growth with individually set-up development plans, access to language courses, and various internal trainings.; Flexible Work & Well-being: Hybrid work options (for most roles).; Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.