Customer Service Project

Responsibilities

Handle customer inquiries and requests through multiple channels, including live chat, email, and phone calls.; Address customer complaints, provide appropriate solutions, and explain Bank Amar’s products and services.; Document customer complaints and requests accurately.; Conduct customer identity verification through video calls in accordance with applicable SOPs and regulations.; Identify suspicious activities or potential fraud, perform additional checks when necessary, and escalate findings to the supervisor or Fraud Investigation Unit.; Identify technical issues during video call verification and escalate them when necessary.; Provide backup support to other Customer Service Representatives (CSRs) as assigned.; Perform other customer service-related duties as assigned by the direct supervisor.

Requirements

Minimum Bachelor’s degree (S1), Minimum 1 year of experience in customer service or call center roles, preferably in banking, fintech, or e-commerce.; Experienced in handling customer inquiries through multiple channels, including live chat, email, and phone calls.; Willing to work in shifts (24/7).; Good administrative skills and attention to detail.; Customer-oriented with strong communication skills.; Good problem-solving skills and the ability to handle customer objections.; Able to identify suspicious activities and escalate concerns appropriately.