Customer Service Representative 1

The Customer Service Representative 1 is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Supervisor. This role is perfect for an individual who has an attention to detail (safety, quality, efficiency), strong work ethic/reliability, and is a problem solver.

Responsibilities

Maintain a broad knowledge of clients, products and services of the organization; Document customer interactions and transactions; Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist; Data entry of faxed, emailed, and phoned in orders for production; Communicate with customers to determine expected delivery date and time

Requirements

Must have a strong MS Word and Excel Office Skills; Organized with the ability to handle numerous projects and prioritize workload; Must be able to communicate effectively and professionally, both verbally and in writing; Ability to read and understand architectural drawings, specifications, and customer request for pricing; Self-starter with the ability to work with minimal supervision with solid memory retention and focus; Attention to detail (safety, quality, efficiency); Strong work ethic/reliability; Problem solver

Benefits

Industry competitive benefits at the lowest cost to the employee; PTO and holidays, including floating holidays you can choose; Pay-for-performance culture with potential for annual raises and bonuses; Training to equip you with knowledge and skills needed to succeed