Customer Service Representative Jr.

Location: monterrey

Job Description

- Enter and accurately process customer orders through the relevant systems.

- Provide timely updates and confirmation to customers regarding their orders.

- Coordinate with sales, supply chain, and back-office teams to resolve any issues.

- Monitor order status and manage pending orders effectively.

- Address and resolve customer complaints promptly and professionally.

Qualifications

- Bachelor’s degree in Business or a related field, or equivalent experience.

- Minimum of 1 year of customer service experience, preferably in a manufacturing environment.

- Proficiency in English and strong communication skills.

- Detail-oriented with excellent problem-solving abilities.

- Ability to work in a fast-paced environment and effectively prioritize tasks

Additional Information
referencia REF661E

Responsibilities

Enter and accurately process customer orders through the relevant systems.; Provide timely updates and confirmation to customers regarding their orders.; Coordinate with sales, supply chain, and back-office teams to resolve any issues.; Monitor order status and manage pending orders effectively.; Address and resolve customer complaints promptly and professionally.

Requirements

Bachelor’s degree in Business or a related field, or equivalent experience.; Minimum of 1 year of customer service experience, preferably in a manufacturing environment.; Proficiency in English and strong communication skills.; Detail-oriented with excellent problem-solving abilities.; Ability to work in a fast-paced environment and effectively prioritize tasks