Customer Service Representative

Join LoadUp as a Customer Service Representative in Alpharetta, GA. Help customers by phone, text, chat, and email while solving problems in a fast-paced environment.

Responsibilities

Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy; Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset; Monitor and manage real-time order status to ensure a seamless service experience from start to finish; Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support; Accurately document all interactions in our systems to maintain clear and organized customer records; Identify and report recurring issues or trends to help improve customer experience and internal processes; Uphold LoadUp's brand values in every customer interaction; Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment

Requirements

Solutions-first mindset with a passion for providing great service; Strong communication, organization, and time-management skills; Familiarity with computer systems and a willingness to learn our platforms; A team-first attitude and comfort in a feedback-rich culture; High school diploma or GED required; Openness to weekend availability; A great listener who loves helping people; Tech-comfortable and coachable; Energized by fast-paced days (and ready to adapt on the fly); Able to bring empathy and efficiency to every conversation; Able to work evenings or weekends

Nice to have

College experience is a plus

Benefits

Competitive Compensation; Health & Wellness Coverage; Generous Paid Time Off; 401(k) with 5% Company Match; Monthly Lifestyle Stipends, Employee Recognition programs, and Referral Bonuses; Flexible Spending Account (FSA); Health Savings Account (HSA); Monthly Stipends & Recognitions; Medical, Dental, Vision, Life; Employee Referral Program; PTO, Sick Days & Parental Leave; Growth & Development