Customer Service Representative

You will provide world class customer service to Axon customers through multiple communication channels which may include, but are not limited to, email, phone, web chat and community forums. You will be in a customer focused environment and responsible for meeting or exceeding performance and quality goals.

Responsibilities

Provide world class customer service to Axon customers through multiple communication channels which may include email, phone, web chat and community forums; Build and maintain subject matter expertise of Axon processes and solutions related to this role; Resolve customer issues via phone, email or chat by determining the cause of the problem, selecting and explaining the best solution and expediting correction or resolution; Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases; Provide accurate, valid and complete information by using the right processes/tools; Meet personal/team performance targets around phone and case metrics; Send process or performance improvement suggestions to your Support Manager

Requirements

High school diploma or equivalent; 1 to 2 years of proven customer support experience; Excellent interpersonal skills; Proficiency with Microsoft Office; Familiar with CRM and Call Center Software; Strong verbal and written communication ability including active listening, conflict resolution and customer empathy; Ability to perform assigned tasks and projects quickly, accurately and expertly; Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Nice to have

college degree preferred

Benefits

Competitive salary and 401k with employer match; Discretionary paid time off; Paid parental leave for all; Medical, Dental, Vision plans; Fitness Programs; Emotional & Mental Wellness support; Learning & Development programs; Employee Resource Groups (ERGs); Snacks in offices