Customer Service Representative

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Responsibilities

Responsible for complete order to cash process, including active accounts receivables management; Close liaison with cross functional teams in Asia, NAFTA and EMEA; Process customer orders using SAP S4/Hana system; Provide sales support to designated country(s); Coordinate the preparation of shipping documentation to customers; Attend to customer complaints; Handle customer requests for samples; Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant; Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit, Legal & Foreign Trade teams to follow up on credit, logistics and shipment matters; Implement various digitalization initiatives in O2C process in line with company transformation strategy

Requirements

At least 3-5 years of work experience in an MNC environment; Sound knowledge in logistics and shipping. Familiar with documentation to customers e.g. Invoice, Packing List, Country of Origin certificates, Letters of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, including preparation of banking documents using Trade Services online banking system etc.; Experience in processing ASIA import/export shipments; Experienced in using SAP S4/Hana system and MS Office; Good team player, able to work independently and takes initiative to resolve issues; Meticulous, organized and possesses positive attitude; Good communication and interpersonal skills

Nice to have

Fluency in spoken and written Chinese and English is preferred; Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous

Benefits

Performance-based remuneration; Occupational health benefits; Hybrid and flexible working environments (#SmartWork); Attractive career paths and high-quality development programs