Customer Service Representative

AespaTech recruitment professionals take a consultative approach to understand your staffing requirements and source top­quality candidates to our clients for a short­term project, contract to hire or a permanent placement. We have provided quality consultants to fill many different information technology needs.

AespaTech offers a variety of IT consulting services to support you in getting the job done as we have a proven system in place to screen, interview, evaluate and recruit qualified candidates for your IT projects by carefully matching consultants and client requirements, we create a partnership between our clients and our consultants.

Summary

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Responsibilities

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.; Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.; Refer unresolved customer grievances to designated departments for further investigation.; Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.; Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.; Solicit sale of new or additional services or products.

Requirements

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.; Ability to work independently and manage one's time.; Ability to accurately document and record customer/client information.; Previous experience with computer applications, such as Microsoft Word and PowerPoint.; Bachelor's Degree; 5-7 years customer service related experience required.