Customer Service Representative

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Schedule: Monday to Friday (8 hours per day). Must be able to work 3 alternating shifts: Main shift is 6am-2pm and occasional shifts would be 7am-3pm or 8am-4pm.

Responsibilities

Receive and process customer requests for services; Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.; Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.; Maintain filing system.; Receive and validate supplier invoices, assign codes and prepare payment requisitions, maintain payable and receivable accounting files.; Monitor accounts receivable and communicate with customers to collect unpaid account balances when required; Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements; Maintain job order records and filing systems; Schedule employees for inspections (i.e. train supervisions, audits) as necessary; Receive, inspect, sort, and label client samples, log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.

Requirements

Minimum of a High School Diploma or a General Educational Development equivalency (GED).; A post secondary education in a recognized administration or science program would be an asset.; 1 - 3 years of previous working experience in an Administrative related role.; Good hand/eye coordination when handling samples & various equipment.; Must use good judgment to identify and resolve problems on the job. When in difficulty refer problems to his/her supervisor for resolution.; of creativity required in solving routine problems.; Able to work well under pressure during high (peak) workloads and balancing conflicting demands of high volume versus the quality of results.; Candidates should be proficient in using various type of computer software (Word, Excel, etc.)

Benefits

80% coverage - Health, Dental and Vision; Paid time off; RRSP Program Eligibility