Customer Service Representative Specialist

Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures. This role handles situations that may require additional research depending upon customer response. The CSR Specialist has extensive knowledge of the company's products and services or industry. This role ensures customer expectations are accurately determined and are fully met. The CSR Specialist develops and broadens relationships within customer organization to fully understand needs and wants. The CSR Specialist functions as the inside half of the sales team to ensures transactions are error free, and provides guidance and technical advice to less experienced Customer Service Representatives.

Responsibilities

Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales); Handles the most complex inquiries; Relates to all technical customer support activities; Serves as a Subject Matter Expert on one or more technical products; Proactively generates sales by actively promoting Motion’s products to existing customers; Influences Motion’s Gross Profit through negotiating sale and purchase price within certain parameters; Maintains effective relationships with current and potential customers; Ensures billing and collection; Orders items to ensure appropriate inventory levels are maintained for customers; May place orders without approval for orders up to $25,000 per line and $50,000 per Purchase Order; Expedites backorders; Sources products in branch inventory, Distribution Center inventory or supplier inventory; Determines the most cost effective method to fulfill customer orders; Handles customer returns; Partners with Account Representatives; Provides coaching, guidance and direction to less experienced Customer Service Representatives; Performs other duties as assigned

Requirements

Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination; Reliability, organization and attention-to-detail; Excellent communication skills including written, verbal, and listening; Ability to multi-task and time management skills; Excellent computer skills; Strong negotiation skills; Specialty product knowledge from previous warehouse and inside sales experience

Nice to have

Excellent driving record

Benefits

options for healthcare coverage; 401(k); tuition reimbursement; vacation; sick pay; holiday pay