customer service representative- tech support

Location: Cairo

Job Description

- Provide professional technical support and troubleshooting to customers.
- Identify and resolve technical issues efficiently.
- Guide customers through solutions in a clear and friendly manner.
- Document customer interactions and reported issues accurately.
- Deliver an excellent customer experience while meeting performance standards.
- Work effectively in a fast-paced, team-oriented environment.

Qualifications

- Excellent English communication skills .
- Strong problem-solving and troubleshooting abilities.
- Good computer and technical skills.
- Customer-focused with a professional attitude.
- Ability to multitask and work under pressure.
- Willingness to work rotational shifts , including overnight shifts.
- Previous technical support or customer service experience is a plus, but not mandatory.

Additional Information
salary is 20800 Net + 1100 overnight allowance

Responsibilities

Provide professional technical support and troubleshooting to customers.; Identify and resolve technical issues efficiently.; Guide customers through solutions in a clear and friendly manner.; Document customer interactions and reported issues accurately.; Deliver an excellent customer experience while meeting performance standards.; Work effectively in a fast-paced, team-oriented environment.

Requirements

Excellent English communication skills .; Strong problem-solving and troubleshooting abilities.; Good computer and technical skills.; Customer-focused with a professional attitude.; Ability to multitask and work under pressure.; Willingness to work rotational shifts , including overnight shifts.; Previous technical support or customer service experience is a plus, but not mandatory.