Customer Service Specialist

Are you a confident communicator with a knack for coordination and a passion for customer service? We’re looking for a Customer Service Specialist to join our dynamic Provider Support Team and help deliver exceptional care outcomes across Australia. At Mobility our Customer Service Specialist acts as the key liaison between our organisation and some of Australia’s largest disability and aged support providers. You’ll manage rostering needs, build strong relationships, and ensure timely, accurate service delivery.

Responsibilities

Coordinate support worker rosters via Mobility Workforce Portal; Manage a high number of inbound and outbound calls daily; Build and maintain strong relationships with Partner Providers; Resolve administrative and technical issues efficiently; Ensure compliance with funding and regulatory requirements; Maintain accurate records and correspondence; Collaborate with internal teams to meet KPIs and drive revenue

Requirements

A proactive, 'can-do' attitude with a drive to grow business; A dedication to deliver best-in-class customer service; Experience in high-volume call environments (inbound/outbound); Strong time management and multitasking skills; Tech-savvy with the ability to learn and adapt to new systems; Excellent verbal and written communication skills; Ability to remain calm and solution-focused under pressure; Comfortable working with performance targets and KPIs; NDIS Worker Screening Check; Employment reference check

Nice to have

Knowledge or experience in Aged Care or NDIS space is desirable

Benefits

Supportive, values-driven team; Opportunity to make a meaningful impact in disability and aged care support sectors; Ongoing training and professional development; Collaborative and inclusive environment; Flexible hybrid work model; Comprehensive Employee Assistance Program; Discounts with major retailers and corporate health insurance rates; Reimbursement of NDIS screening costs on employment start date