Customer Service Supervisor

A Librarian Supervisor position is available at the Fort Worth Public Library at the Sendera Springs Library. The ideal candidate is customer-focused, enthusiastic about bringing library services to people in the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.

Responsibilities

Planning, organizing, and directing the day-to-day operations and staff of a branch library to ensure efficient and effective public service; Providing excellent customer service, including answering questions and helping customers locate materials and services of interest; Interpreting policy and procedures and resolving daily operational and customer issues; Ensuring that the location is well-ordered, appealing, and inviting; Manages the location's overall collection, including promotion, maintenance, and weeding; Supervising staff, including planning and assigning work, performance management, scheduling, addressing complaints and resolving problems; training staff on basic job functions; Planning, implementing, and evaluating local outreach programs and services in conjunction with staff; Evaluates/assesses Library standards and services at location; Assisting customers with basic computer needs and emerging technologies

Requirements

Master's degree from an accredited college or university with major course work in library and information sciences, Public Administration, Business Administration, Sociology, Human Relations or a closely related field; Three (3) years of professional library experience

Nice to have

Knowledge of management principles and practices including goal setting, budget development/implementation, and staff development and motivation; Knowledge of modern professional library principles, practices, and procedures; Skill in using exceptional interpersonal and leadership skills that build and maintain strategic relationships with internal and external customers; Skill in hiring, motivating, developing, and directing staff in a collaborative team environment; Ability to work evenings and weekends; Ability to work at/travel to various locations; Ability to communicate with customers in Spanish

Benefits

11 Paid Holidays; Medical; Dental; Vision; Paid Time Off; Pension Plan; Professional Development Opportunities