Customer Service Team Lead

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.

Responsibilities

Responsible for sales of corporate products to business and industrial establishments over the telephone and internet; Maintain accounts and conduct day to day activities to keep account customers satisfied; Heavy phone and internet correspondence with customers and vendors; Source custom, non-standard, value added solutions to customer problems; Enter all sales orders and purchase orders into the computer system; Set up part numbers and manage contract files; Sell industrial hose and gasket products and maintain customer accounts; Take orders on the phone and over the internet; Enter orders and product quotes into the computer system; Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained; Estimate delivery dates based on knowledge of production and delivery schedules and inventory; Prepare reports of business transactions in company database; Work with account managers to keep account activities up to date; Investigate and resolves customer problems with deliveries

Requirements

5 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience; Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.; High school diploma or equivalent

Nice to have

Knowledge of industrial hose and gasket industry preferred