Customer Solution Architect

The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation. As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities. The role supports both pre- and post-sales motions, with a strong emphasis on maximizing platform utilization, identifying technical differentiators, and advancing Annual Recurring Revenue (ARR) through technical progression.

Responsibilities

Establish and maintain trusted relationships across customer organizations from technical leads to executive sponsors; Act as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve account health; Relay customer feedback, technical blockers, and solution gaps internally to influence product direction and ensure timely responses; Demonstrate value realization of Teradata solutions through ongoing customer engagement and success planning; Champion adoption by highlighting Teradata’s technical differentiators and underutilized capabilities; Educate customers on emerging trends, industry benchmarks, and new Teradata capabilities through technical briefings, innovation days, and workshops; Develop and deliver reusable technical collateral, POVs, and hands-on engagements tailored to customer needs; Collaborate with customers to identify net-new use cases and align the Teradata platform with long-term strategies; Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR; Create and maintain a “Technical Vision for Success” specific to each account, mapping current-state and future-state architectures; Secure entitlements, validate platform readiness, and align cloud provisioning (e.g., SITEIDs, VPC, network requirements); Execute high-value, cost-effective sales motions such as demos, benchmarks, and POCs to de-risk opportunity progression; Develop trusted technical leadership through thought leadership, proactive ownership, and field-proven credibility; Influence customer architecture strategy to include Teradata Autonomous Knowledge Platform through modern data and analytics blueprints; Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion; Remain continuously educated on Teradata’s full portfolio and adjacent technologies to guide complex customer conversations; Support quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer

Requirements

Strong understanding of emerging data, analytics, and AI/ML trends, including generative AI, agentic AI, MLOps, responsible AI, retrieval-augmented generation RAG, vector search, and enterprise AI adoption; Experience in promoting analytic solutions for large enterprises in either a pre-sales or delivery role; Experience with Cloud technologies such as AWS, Azure and Google Cloud; Knowledge of the competitive landscape and understanding of Teradata’s differentiators; Experience supporting federal and/or state government customers; Active TS/SCI clearance, military clearance, or active Top Secret clearance with recent SCI eligibility or demonstrated ability to obtain SCI access; Ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels; Ability to multi-task and manage competing priorities across multiple customers; Strong analytical and problem-solving skills; Excellent organizational and people skills; Degree level qualification or relevant experience in computer science, software engineering, mathematics, management information systems or a related discipline; Excellent verbal and written communication skills; Knowledge of federal and state government procurement and contracting processes, including familiarity with contract vehicles such as NASA SEWP, GSA Schedules, and related acquisition channels; Clear, confident and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders within federal and state agencies

Nice to have

Preferred domain expertise in Medicare/Medicaid claims, DoD logistics, predictive maintenance, or related mission-critical environments

Benefits

health care; life and disability insurance; retirement savings; time-off programs; 401(k) retirement savings plan; flexible work model; people-first culture; well-being focus; inclusive environment