Customer Solution Architect

The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining, growing, and expanding customer ecosystems through technical engagement, advocacy, and solution leadership. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation. As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities.

Responsibilities

Retaining, growing, and expanding customer ecosystems through technical engagement, advocacy, and solution leadership; Build trusted relationships across customer organisations from technical leads to executive sponsors; Act as a trusted advisor aligning technical strategy with business outcomes; Monitor account health and lead remediation planning; Provide structured customer feedback to influence product and roadmap direction; Demonstrate and communicate delivered business value; Drive adoption of platform capabilities and best practices; Identify underutilised features and growth opportunities; Deliver workshops, demos, and innovation sessions; Define and develop new use cases aligned to customer strategy; Ensure customers realise measurable outcomes and ROI; Lead technical discovery, architecture design, and solution scoping; Develop and maintain a Technical Vision for Success; Support sales activities including quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer; Influence architecture decisions and adoption strategies; Drive revenue growth and expansion opportunities; Provide architectural leadership across data and cloud ecosystems; Align execution with account strategies and business objectives; Guide long-term transformation and architecture direction; Maintain expertise across relevant technologies and trends; Contribute reusable assets and best practices

Requirements

Strong expertise in data, analytics, and cloud architectures; Experience designing and promoting enterprise-scale analytical solutions; Deep understanding of modern data platforms and AI trends; Demonstrated ability to understand customer needs and provide thought leadership to influence and build trust at multiple levels; Strong stakeholder management and communication skills; Ability to translate business outcomes into technical solutions; Degree-level qualification or relevant experience in computer science, software engineering, mathematics, management information systems, or a related discipline; Experience in solution architecture or technical consulting roles; Proven customer-facing experience in a technical pre-sales role; Exposure to complex enterprise environments and advanced data and analytics solutions; Strategic thinker with strong business acumen; Outcome-driven and value-focused; Influential communicator; Passion for innovation and customer success; Excellent verbal and written communication skills in English; Ability to travel and work across all of Europe

Nice to have

Experience with Government deployments / use cases or Sovereign Cloud deployments would be an advantage; additional language skills are a bonus

Benefits

Healthcare; Life and disability insurance; Retirement savings; Time-off programs; 401(k)-retirement savings plan; Annual incentive plans; Flexible work model