Customer Success Account Manager

Customer Success Account Manager at LittleLives, a fast-growing SaaS company in the EduTech space. As the Angel - Customer Success Account Manager, you will manage a portfolio of school customers, mainly for the Singapore market. You will support customers throughout their journey with LittleLives, from onboarding and training to product adoption, renewals, account growth, and ongoing customer success.

Responsibilities

Manage and build strong relationships with school customers, mainly for the Singapore market; Conduct online and onsite training, onboarding sessions, and product walkthroughs; Travel to Singapore for onsite training, meetings, or project discussions when required; Drive product adoption and help customers use LittleLives effectively in their daily operations; Follow up on customer requests, issues, renewals, upsell opportunities, and account matters; Work closely with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia; Handle customer concerns professionally with good judgement and problem-solving skills; Prepare customer updates, reports, training materials, and user guides when needed; Gather customer feedback and share insights with internal teams to improve the customer experience; Manage multiple priorities including onboarding, training, renewals, upsells, and support follow-ups

Requirements

Experience in Customer Success, Account Management, Client Servicing, Sales, or other customer-facing roles; Experience communicating directly with clients and managing customer relationships; Customer-first mindset with the ability to understand customer needs, manage expectations, and build trust; Tech-savvy and comfortable learning new systems and product workflows; Strong can-do attitude, willingness to learn, and sense of ownership; Good problem-solving skills, judgement, and ability to make sound decisions; Strong communication, presentation, and follow-up skills; Able to multitask, stay organised, and manage different responsibilities in a fast-paced environment where priorities may change; Able to work independently and collaborate with regional teams across different countries; Strong verbal and written communication skills in English; Willingness to travel to Singapore when required

Nice to have

Prior experience in SaaS or EdTech is an advantage; Familiarity with CRM or support tools such as HubSpot, Freshdesk, Salesforce, or Zoho CRM is an advantage; Ability to conduct training in Chinese is preferred

Benefits

Competitive Salary; Phone allowance; 15 days of annual leave; 1 birthday leave per year; Health Insurance; Yearly performance bonus; Flexible working mode (hybrid/remote); Welfare benefit up to 60 MYR/pax/month; Work equipment with MacBook provided