Customer Success Enablement Manager

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of over 2,000 world-class practitioners, with offices in 19 locations worldwide. As a Nasdaq-listed company, we are also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research, and a FTSE 100 member recognised as one of Britain's Most Admired Companies.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

- Trusted information that shapes the industry and informs investment
- Intelligence and advice that guides and influences strategy
- Advertising that grows reputation and establishes thought leadership
- Custom content that engages and prompts action
- Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn

This role is based in our Penang, Malaysia office.

Role Overview

We are looking for a Customer Success Enablement Manager to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally, contribute to AI innovation and gain valuable experience in customer success.

Responsibilities

Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap, using AI and automation tools where appropriate.; Analyze customer data to identify opportunities for satisfaction, growth, and risk mitigation.; Contribute to the overall success of client retention and renewal efforts.; Assess and prioritize tasks based on due dates, difficulty, and required resources, managing time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.; Maintain outcome-based CS templates, playbooks, and reusable automations to consistently scale outputs.; Track and communicate the status of activities using a workflow management tool.

Requirements

2-3 years’ experience in Customer Success, or Sales/RevOps with a track record of improving productivity and outcomes,; Continuous learner with a strong interest in exploring emerging AI capabilities and assessing their fit for Customer Success use cases to drive performance and scale,; Excellent written and oral communication skills and proficiency in using data in communication,; Proficiency in Microsoft Excel, PowerPoint & Word,; Familiarity with CS platforms and analytics (e.g., Gainsight, Salesforce, Tableau, GoodData),; Proven troubleshooting and problem-solving skills, and,; Attention to detail, sense of urgency, and passion for Customer Success.

Benefits

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely; Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks; Broader impact: take up to four days per year to volunteer, with charity match funding available too; Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves; Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year; A flexible range of personal benefits to choose from, plus company funded private medical cover; A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares; Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more; Recognition for great work, with global awards and kudos programmes; As an international company, the chance to collaborate with teams around the world