Customer Success Engineer

Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. The company's mission is to eliminate manual, repetitive payment tasks. As a Customer Success Engineer, you will serve as the technical champion to customers, leading seamless onboarding, supporting integrations, and resolving complex issues. You will work cross functionally with Customer Success, Product, and Engineering to investigate problems and design solutions that maximize the value of the Finvari platform. This is a hybrid role that allows for remote work flexibility, with a weekly in-person team collaboration and team lunch in the Seattle office.

Responsibilities

Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one; Troubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption; Design and configure solutions that align with customer workflows, balancing technical requirements with practical business needs; Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops; Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions; Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer; Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems

Requirements

5+ years in a technical, customer-facing role (Solutions Engineer, Technical Consultant, Implementation Specialist, etc.); Strong experience with SQL, data querying, and working with structured/unstructured data; Proven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end; Experience working with B2B SaaS platforms and understanding how systems connect across customer workflows; Strong communication skills, with the ability to simplify complex technical concepts for non-technical audiences; Demonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes; Highly analytical and detail-oriented, with a natural curiosity to investigate and solve problems

Nice to have

Experience working in a startup or fast-paced environment; Experience working with ERP system integrations; Exposure to payments, fintech, or financial systems and related data flows; Spanish language fluency

Benefits

100% premium coverage for employee health insurance premiums and partial coverage for dependents; Health Savings Account with a company contribution; Flexible Spending Account Options: Health Care and Dependent Care; Dental, Vision, and Life Insurance; 11 paid company holidays plus generous Paid Time Off (PTO) policy; Stock options