Customer Success Manager, Ads Solutions

We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

Responsibilities

Own relationships with a portfolio of advertising partners, serving as their primary point of contact; Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products; Analyze campaign performance and provide clear, actionable recommendations to improve outcomes; Identify opportunities to expand partnerships through increased product adoption and incremental investment; Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value; Surface advertiser feedback and insights to inform product improvements and long-term strategy; Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Requirements

Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role; Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment; Is comfortable interpreting performance data and translating insights into strategic recommendations; Has experience with data querying (e.g. SQL, advanced excel/GSheet); Communicates clearly and builds trust with both technical and non-technical stakeholders; Operates with ownership and accountability in fast-moving, evolving environments; Demonstrates sound judgment and a commitment to user trust and responsible platform growth.