Customer Success Manager - Colombia

As a Sr. Customer Success Manager, you will be proactively driving adoption and retention. You will be building relationships with the customers and ensuring the services they need to receive maximum impact.

Responsibilities

Proactively driving adoption and retention; Building relationships with customers and ensuring they receive maximum impact; Responsible for gross retention, CSAT, health score, and lock-in score of partners; Working in coordination with Product Onboarding, Technical Account Management, and Account Management teams; Acting as primary contact for partners; Orchestrating efforts to keep adoption and usage high; Providing best use cases, helping with panel usage, training new partners, and consulting on product usage; Sharing expertise and leading internal projects

Requirements

A university degree in Business, Marketing, Engineering, or related fields; 2+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization; Strong communication skills in both writing and speaking (English & Spanish); High sense of responsibility and accountability; Strategic thinking with excellent project management skills; Customer-oriented and able to establish a robust relationship with the assigned customer base; Self-motivated, proactive teammate with innovative ideas to improve customer loyalty and adoption

Nice to have

MBA; SaaS experience

Benefits

Hard and soft skills training; Access to 16,000+ online courses on LinkedIn Learning; Paid Spotify account subscription; International, diverse and inclusive environment; Opportunity to work in an industry shaping the future of customer experiences