Customer Success Manager, Commercial

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond. We are looking for a motivated Customer Success Manager - Commercial with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Commercial Industrial Markets, including Oil & Gas and Transportation. This role reports to the Manager of Commercial Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

Responsibilities

Build scalable processes for customer on-boarding and post-sales success; Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI; Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services; Develop healthy customer relationships through proactive support and cadence based follow-ups; Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs; Drive a hands-on approach with our customers as-needed from fieldwork to remote engagements; Create customer loyalty through account management; Advocate for enterprise customers through deep understanding of their use cases and needs; Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology; Ensure expansions and renewals through helping customers realize their desired outcomes; Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business

Requirements

Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules; Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises; Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts; Experience with commercial Unmanned Aircraft Systems and related software development/deployment; Work directly with customers through proactive, metrics based engagement; Work closely with customers and sales to drive expansion, identifying the vertical specific pain points and account risks that could impact expansion; A strong desire to learn, innovate, and adapt to a growing and changing environment; Willingness to travel approximately 40%

Nice to have

FAA Part 107 certification (strongly encouraged within the first 60 days)

Benefits

Equity in the form of stock options; Group health insurance; Paid vacation time; Sick leave; Holiday pay; 401K savings plan; Relocation assistance may be provided for eligible roles