Customer Success Manager, Contractor Engagement

The Contractor Success Manager role will play a vital role in building our sales team in North America. The sales team is responsible for attracting new merchants and contractors to offer their customers payment options through Upgrade. As a Contractor Success Manager, you will be responsible for the overall productivity and revenue generation of an assigned portfolio of Upgrade's partners. You will be tasked with growing our merchant and contractor partners to advance their business and help them achieve their goals.

Responsibilities

Ensure new contractor partners are introduced to and actively leverage Upgrade's solutions at every opportunity; Drive increased consumer loan volume within an assigned contractor portfolio by growing use of Upgrade's solutions with both established and underperforming merchants; Recognize trends to proactively engage in meaningful conversations with contractors to prevent merchant churn within Upgrade's program; Provide timely support to assigned contractors to develop loyalty and ensure a great customer experience

Requirements

2+ years sales and/or relationship management experience; Proven track record of success in a quota bearing position; Proficiency with Salesforce.com; Ability to identify problems and provide compelling solutions to a variety of contractors; Ability to develop professional relationships over the telephone and email; Availability to work outside of normal hours and interact with contractors when assistance is needed to close a deal; English is required for all positions

Nice to have

BA/BS degree preferred or equivalent experience in similar role; Channel sales experience preferred

Benefits

Competitive salary and stock option plan; Medical, dental and vision insurance with employer paid options; Competitive 401(k) program; Flexible PTO; Opportunities for professional growth and development; Paid parental leave; Health & wellness initiatives