Customer Success Manager, Enterprise

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. We are looking for a Customer Success Manager to join our Client Services Team. This role will report to Team Manager, Customer Success. The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years.

Responsibilities

Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes; Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data; Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience; Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals; Develop strong subject matter expertise across Similarweb’s entire product portfolio

Requirements

Solid understanding of the digital marketing space and trends; Client facing experience; Strong relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients); Analytical and consulting mindset with the ability to turn data into a story; Experience producing high-quality decks and decks and client-facing materials; Excellent problem-solving and critical-thinking skills; Team player who can collaborate effectively with colleagues and business partners; 2-4 years’ experience as a CSM

Benefits

medical, dental, and vision insurance; 401K plan; potential equity; employee stock purchase plan; paid sick and parental leave; sales incentive plan (maximum target OTE up to $145,000); regular team outings and happy hours; Career Week; personalized coaching; ongoing learning solutions