Customer Success Manager (Italian Speaker)

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place. We are looking for a Customer Success Manager to be the bridge between clients' needs and our technology, helping clients adopt and get the most value from our platform.

Responsibilities

Be the face of Insider One to clients and the bridge between their needs and the technology; Help clients understand their needs and which features and products best match their goals; Make sure clients use the technology at its best; Monitor and facilitate the customer's adoption of the technology; Work with engineers, developers and product specialists to provide full tech support when necessary; Develop and maintain key account plans that identify opportunities to boost value for clients; Proactively provide feedback to the team on market trends, unmet needs, and opportunities; Establish a trusted advisor relationship that ensures customer satisfaction; Plan strategies to help customers meet their objectives, prioritizing and resolving escalated customer issues; Bring new product ideas to the table

Requirements

Previous work experience in customer-facing roles, such as customer success, account management, or strategic consulting; Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills; Self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve relationships with clients; Care for clients and make sure they feel at home with the products and assistance; Superior project and time management skills; Passion for testing, measuring, and improving outreach and follow-up effectiveness; The ability and flexibility to work in a fast-paced startup environment; Strong communication skills in English and Italian

Nice to have

A keen eye for detail

Benefits

Diverse, global team; Internal trainings covering AI fundamentals, coding, foreign languages, and personal development; Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Eligibility-based ESOP shareownership; Referral bonuses; Opportunities to volunteer and take part in social impact projects; Global retreats, team-building activities, and year-round events