Customer Success Manager (m/f/d)

We are hiring one of our first Customer Success Manager to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers. This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company.

Responsibilities

Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion; Act as trusted advisor to operational and executive stakeholders; Drive customer value realization and ROI through strategic account management; Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals; Develop tailored go-to-market and account growth strategies, including QBRs and EBRs; Partner with Product, Engineering, and Operations to translate customer needs into roadmap input; Help build the foundation, processes, and playbooks for Customer Success at Sereact

Requirements

Strong understanding of intralogistics, automation, robotics, or industrial tech; Experience managing and growing enterprise or strategic accounts; Background in a scale-up or fast-growing environment; Proven ability to drive commercial expansion and customer outcomes; High technical affinity; Excellent communication and stakeholder management skills; Fluent in English; Willingness to travel up to 50%

Nice to have

engineering background; other languages are a plus

Benefits

Wellpass (gym membership); A motivated team and an open corporate culture; Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day; Company car: An exclusive mobility offer that accompanies you everywhere; Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry; Attractive remuneration: A competitive salary plus attractive bonus options; Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry