Customer Success Manager

Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success. The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.

Responsibilities

Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders; Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction; Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts; Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success; Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively; Track and report on key account health metrics, and lead initiatives to address risks or drive improvements; Communicating effectively at all levels of the organization, keeping stakeholders informed

Requirements

3+ years of experience in B2B customer success, account management, or consulting; Proven track record of building trusted relationships with B2B clients and delivering measurable business value; Familiarity with the technology, geospatial, or AEC industries; Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders; Willingness to travel to build deeper relationships and address customers' technical needs; Currently located in or open to relocating to one of the Mountain West states (Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah)

Nice to have

Bachelors or Masters degree in Geosystems, Engineering or Computer Science; Experience at leading industry companies

Benefits

15 days of vacation; 11 public holidays; flexible working hours; hybrid work setup; competitive compensation package; health/vision/dental insurance; up to $4500 USD employee referral bonus; 401k matching up to 4%; 5 days of paid sick leave; paid parental leave