Customer Success Manager

Responsibilities

Act as the main point of contact for clients; Support clients during onboarding, training, and solution adoption; Coordinate with internal technical teams on requirements & change requests; Follow up on client payments and approvals; Maintain professional relationships with clients throughout their journey; Participate in continuous improvement of our solutions and processes

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field; 3–5 years of experience in client-facing roles within tech or SaaS; Strong communication, presentation, and organizational skills; Expert knowledge in process design and mapping tools; Good understanding of software development models, especially SaaS applications; Hands-on experience in leading business requirements sessions & brainstorming meetings

Nice to have

Knowledge of DevOps standards and processes