Customer Success Manager

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path’s products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross-functional alignment, ensuring customers are receiving the most value possible from our products.

Responsibilities

Serve as the primary point of contact for multiple customers across North America; Own the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team; Act as the voice of the customer internally across product, engineering, and sales; Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems; Own customer utilization and long-term success of our robotic systems across all assigned accounts

Requirements

Experience working with manufacturing processes and production planning; Experience with working on process improvement and root cause analysis i.e. Lean six sigma; Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations; Comfortable communicating technical concepts to non-technical audiences; Capable of negotiating with internal and external stakeholders at the executive level; Customer-obsessed and deeply invested in delivering measurable value through products and services; Excited by the opportunity to grow a book of business using modern monetization and expansion strategies; Detail-oriented and able to operate effectively in a fast-paced, evolving environment; Motivated by the opportunity to make an immediate impact at a venture-backed startup; Passionate, collaborative, and energized by working closely with cross-functional teams

Benefits

Daily free lunch; Flexible PTO; Comprehensive medical, dental, and vision coverage; 6 weeks fully paid parental leave, plus additional 6-8 weeks for birthing parents (12-14 weeks total); 401(k) retirement plan through Empower; Generous employee referral bonuses