Customer Success Manager

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. We’re looking for a motivated and detail-oriented team member join Dataseat’s Customer Success team in New York. We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key.

Responsibilities

Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction; Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges; Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives; Analyze campaign data to identify trends, insights, and areas for improvement; Collaborate with internal teams to implement optimizations and troubleshoot issues; Develop strategic plans to enhance campaign performance and achieve client KPIs; Prepare and deliver regular performance reports, providing insights and recommendations; Proactively identify growth opportunities within accounts and contribute to long-term success planning; Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions; Provide feedback to inform product development and feature enhancements

Requirements

Client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem; Enjoy turning complex challenges into actionable solutions and care deeply about delivering great client experiences; Experience with DSPs, mobile programmatic, and campaign analytics; Proactive, thoughtful approach to client relationships and internal collaboration; 3+ years of experience in customer success, ad operations, or programmatic campaign management; Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem; Proven success in driving client growth, retention, and satisfaction; Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth; Self-starter with a strong drive to learn, take initiative, and make a meaningful impact; Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership; Experience mentoring junior team members and collaborating effectively across functions

Nice to have

Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus; Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

Benefits

Comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances; 401(k) Retirement plan with company match; Pre-tax FSA plans for Healthcare, Dependent care, and Commuting; Fringe Personalized Benefits Platform with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more; 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year; Paid Parental Leave