Customer Success Manager

Transforming Sourcing into a Competitive Advantage is the mission of Part Analytics, an Altium Company. Our AI-powered supply management software empowers manufacturing companies to accelerate product development, improve profit margin and uncover hidden risks in the supply chain.

Customer Experience/Success

- Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals
- Provide ongoing support to optimize the platform adoption based on evolving business needs.

Client Engagement

- Manage relationships at different levels of client’s organization from user level to VP level
- Organize and lead business reviews with key stakeholders (Director, VP level) at client organization

Proactive Savings Assessment

- Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.
- Collaborate with clients to develop strategies for realizing identified savings opportunities.

Strategic Negotiation Support

- Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities.
- Share insights and tactics to strengthen clients' negotiation capabilities.

New Feature Promotion/Identifying Upsells

- Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities
- Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

Requirements

Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries.; Bachelor's degree in Business, Supply Chain Management, or a related field.; Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.; Strong understanding of supply chain processes and best practices.; Deep understanding of direct material sourcing processes in manufacturing.; Ability to travel to client sites as needed (if applicable).; Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus.; Strong analytical and problem-solving skills to provide insightful analysis; Ability to effectively communicate complex concepts and insights to diverse stakeholders.