Customer Success Manager

Bynder is seeking a motivated, commercially minded Customer Success Manager who is passionate about helping our Mid-Market customers get the most value from their Bynder platform. As their dedicated partner, you will own the relationship and drive product adoption, retention, expansion, and advocacy across your portfolio.

Responsibilities

Own customer relationships and success: Manage a dedicated portfolio of Mid-Market customers, building trusted relationships with key stakeholders and understanding their objectives, challenges, and priorities; Drive adoption and customer value: Develop and execute success plans that deliver measurable outcomes and feature adoption, supported by tailored training, webinars, and masterclasses; Drive retention and renewals: Monitor account health, identify risks, build mitigation plans, and lead renewals with internal stakeholders; Drive expansion and revenue growth: Identify and manage upsell and cross-sell opportunities by uncovering new use cases and aligning Bynder solutions with customer goals; Lead strategic customer conversations: Run business reviews and value discussions that demonstrate ROI, challenge assumptions, and align on future priorities; Be the voice of the customer: Share customer feedback and requirements with Product and internal teams to improve the product and customer experience; Collaborate cross-functionally: Work with Sales, Strategic Account Management, Support, Onboarding, Solutions, Finance, Legal, and Product to resolve challenges, manage escalations, and deliver a consistent customer experience; Use data to improve continuously: Analyze health, adoption, engagement, and commercial signals to prioritize your work and guide account strategy, and use AI and Customer Success tools to work efficiently and improve team processes

Requirements

Fluent in French OR Dutch and English (mandatory); 3+ years in a customer-facing role (Customer Success, Account Management, Sales, or similar) within B2B SaaS; A proven track record of building strong customer relationships and driving adoption, retention, and advocacy across a Mid-Market portfolio; Strong business acumen and commercial mindset: you run effective discovery, quantify value, handle objections, and develop expansion opportunities with Account Managers; Intellectual curiosity and a challenger mindset: you question assumptions and turn customer objectives into success plans with measurable outcomes; Strong stakeholder management and storytelling skills, with the confidence to challenge and influence senior decision-makers (Director and VP level); Excellent communication and presentation skills, with experience leading business reviews and managing renewals; Strong analytical and problem-solving skills, using customer data to identify risks and opportunities and drive issues to resolution; Strong organization and prioritization skills to manage a dedicated portfolio in a fast-paced environment; An affinity for technology and the ability to quickly learn new products and translate their value to customers; A collaborative mindset and the ability to work effectively across teams; Experience using AI tools to boost productivity and customer engagement

Nice to have

Proficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat; Experience with Digital Asset Management (DAM) or MarTech platforms and their integration points (CMS, PIM, eCommerce, creative tools); Experience working with system integrators and technology partners to extend value for customers

Benefits

Challenging and inspiring work environment; Learning and Development budget; Commuting budget; Mental Health and Well-being Support; Bynder Love stipend; Unlimited vacation policy; Volunteer Time Off; Team and Company activities; Complimentary Lunches and Snacks; Offices in Amsterdam or Rotterdam