Customer Success Manager- US Clients

We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship management, and post-sales support for our U.S.-based clients.

The ideal candidate should be comfortable speaking with international clients, explaining workflows clearly, conducting live demos, and ensuring a smooth customer experience from onboarding to ongoing support.

Responsibilities

Conduct live product demonstrations for prospective clients; Explain workflows, processes, and service offerings clearly; Assist in onboarding new clients; Coordinate between clients and internal operations teams; Handle customer queries and provide timely resolutions; Maintain strong client relationships through regular follow-ups; Support sales and business development teams during client discussions; Track customer feedback and improve customer experience; Ensure high customer satisfaction and retention; Prepare reports, updates, and follow-up documentation

Requirements

Excellent spoken and written English communication; Strong presentation and demo-handling skills; Comfortable handling U.S.-based clients over calls and video meetings; Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred; Confident personality with strong interpersonal skills; Comfortable working in U.S. shift timings; CRM or client management tool experience preferred; Ability to explain processes in a simple and professional manner; Accounting/bookkeeping industry experience is a plus