Customer Success Specialist , Ad.Creative

This is a dual-mandate role — keeping customers successful and growing recurring revenue — delivered through three core activities: customer assistance, churn save, and live demos. On the support side, you'll assist users over chat and email and lead churn-save outreach to win back at-risk customers. On the revenue side, you'll run live demos that get users set up for success and convert them into recurring paying customers. It's a role for someone who is both caring (genuinely invested in every user) and charismatic (able to hold a room and make people excited to build on AdCreative.ai), working in a fast-paced, global environment where you own your impact.

Responsibilities

Deliver friendly, fast, and helpful support via chat and email; Troubleshoot user issues and guide them through features; Conduct churn-save outreach and demos to retain customers and reduce cancellations; Identify upsell opportunities and help customers realize the full value of the platform; Track and prioritize customer feedback to improve the product; Be the voice of the customer—collaborate with product and tech teams; Contribute to our help center and internal documentation; Join weekly team meetings, brainstorms, and knowledge sessions

Requirements

Fluent in English, written and spoken; Charismatic and caring; Proactive, organized self-starter who's comfortable owning targets; Natural communicator and problem-solver; Available for night shifts starting 10:00 PM – 7:00 AM Taipei time; Willing to work a shift-based role; Reliable, active coverage across your full shift; shift times may change over time

Nice to have

Experience in customer success, sales, or other customer-facing roles; Experience running demos, onboarding, or sales conversations; Familiarity with tools like Intercom, Zendesk, HubSpot, or Demio; Track record in customer retention or revenue growth; Genuine interest in AI, marketing, SaaS, or design tools

Benefits

Full onboarding and training; Global, fast-growing team and flexible, remote-friendly culture; Opportunities to grow and develop your career; Firsthand experience with the world's leading AI ad platform; Supportive, collaborative, and fun team