Customer Support Officer

You’ll be the first point of contact for our customers - the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you’ll help ensure every interaction ends on a positive note. You’ll work across multiple sites, using telephony and CRM systems with confidence and care.

Responsibilities

Being the first point of contact for customers; Understanding customer needs and scheduling appointments with care; Processing information accurately; Learning quickly; Meeting objectives; Staying composed under pressure; Adapting to change; Upholding our values

Requirements

Customer de-escalation experience; CRM confidence; Fast-paced background; KPI experience; Strong people skills; Problem-solving ability; Team mindset; Attention to detail; Standard pre-employment checks including NDIS Worker Screening Check and National Police Check

Nice to have

Retail background; Hospitality background; Customer service background

Benefits

Genuine work-life balance (no weekends); Option to purchase additional leave; Discounted health insurance; Car leasing packages; Paid parental leave; Service recognition; Opportunities to explore different APM Group Human Services brands and grow your career