Customer Support Specialist - IT

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.

At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Responsibilities

This position will focus on Client required remediation tasks (PC renames, PC refreshes).; The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained.; Follow-through and internal customer satisfaction are key success factor.

Requirements

The Service Desk Technician has one year in a service desk environment. A+ certification is beneficial. Strong familiarity with MS Office 2010 - 2016 and Windows 7 - 10 required.; May be required to travel to other facilities to provide staff augmentation or support.; May be required to perform other duties as requested, directed or assigned.; Knowledge of computer systems administration and/or programming theory, principles and practices; Knowledge of computer networks, network administration and network installation; MS Office; Customer support focus; Ability to be decisive, goals-oriented, and capable of independent decision-making; Excellent written, verbal and consultative communication skills with the ability to successfully; Interpret and communicate business needs between internal and external groups in a clear, focused and concise manner