Customer Support Specialist

As a Customer Support Specialist at Plenti, you will be at the heart of delivering an outstanding customer experience. Acting as the first point of contact, you’ll support customers across phone, chat, and email channels with professionalism, empathy, and efficiency. Your goal is to ensure every interaction is positive, informative, and resolved in a timely manner.

Responsibilities

Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email; Demonstrate empathy, patience, and a customer-first approach when addressing questions or resolving issues; Troubleshoot customer concerns effectively, escalating more complex matters when required; Develop in-depth knowledge of Plenti’s products, services, and policies to provide clear and confident guidance; Collaborate with team members by sharing knowledge and best practices to improve overall performance; Support internal teams by providing customer insights and feedback to help drive process and product improvements

Requirements

Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely; Strong customer focus with proven problem-solving and conflict-resolution abilities; Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail; Comfortable using customer service platforms, CRM systems, and digital communication tools

Nice to have

Previous experience in customer service, contact centers, or financial services is desirable

Benefits

Opportunity to make a real impact; Collaborative, supportive team; Valuable skills in financial services and customer experience; Excellent growth and professional development opportunities; Culture of innovation and entrepreneurship; Flexible working; Volunteer and study leave; Monthly social events; Office snacks; Company Townhalls; D&I initiatives and events