Customer Support Supervisor

Location: Jakarta

Job Description

- Able to work with the team, motivate and help develop team members
- Directly responsible for customer support staff development
- Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
- Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
- Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support

Qualifications

- Candidate must possess at least a Diploma, Bachelor's Degree, any field
- Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
- Have knowledge of customer handling & analytical skills
- Willing to work with Shift Schedule
- Have good leadership skills & motivation skills
- Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments

Responsibilities

Able to work with the team, motivate and help develop team members; Directly responsible for customer support staff development; Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction; Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline; Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support

Requirements

Candidate must possess at least a Diploma, Bachelor's Degree, any field; Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service); Have knowledge of customer handling & analytical skills; Willing to work with Shift Schedule; Have good leadership skills & motivation skills; Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments