Customer Support (US Mortgage)

We're looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Responsibilities

Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools; Documenting & logging issues (as well as customer compliments & complaints); Working with customers to help them go through our application flow when required; Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Requirements

At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks; Experienced in customer-facing roles in a loan or mortgage account; Superb communication, collaboration, and problem-solving skills; Proficiency, speed, and accuracy in written communication; Fluency, clarity, and good diction in English; Great organizational skills & time management abilities; Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email; Detail-Oriented - we're a financial services company so being correct about the details matter; Bachelor's Degree or comparable work experience in financial services; Flexibility to work US Pacific time 9 AM to 6 AM (with a 1-hour break time in between); Must be presently residing in the Philippines

Benefits

HMO Coverage; $121 USD Monthly Meal Allowance; 10 Days of Paid Time Off; Annual Rate Increase (performance-based); Internet Allowance; Work Devices and Accessories Provided; December Bonus (performance-based); Additional Maternity Leave (up to 6 weeks of paid leave, separate from regular PTO, depends on tenure); $1,000 USD Sign-On Bonus for contractor start dates in November or December 2026 (paid in two installments at the 2-month and 4-month engagement milestones; terms and conditions apply)