Customer Tech Suppt Tech I

Provides first level technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices, escalating as needed. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Assists with setup, configuration and maintenance of endpoint devices.

Responsibilities

Provides first level technical support for end-user computing devices, including desktops, laptops and mobile devices; Troubleshoots and resolves end-user device issues, either in-person or remotely; Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues; Assists with setup, configuration and maintenance of endpoint devices; Responds to customer requests based on urgency and established service levels; Participates in project implementations; Conducts 1:1 training with customers on the use of hardware and applications as needed; Other duties as assigned

Requirements

High School diploma or equivalent and 1 year of relevant experience required; Or equivalent combination of education and experience; Ability to travel between work sites required; Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends and holidays required; Exceptional customer service skills required; Strong communication skills required; Logical thinker with good problem-solving skills required

Nice to have

Knowledge of current operating systems for PCs preferred; Proficient in hardware break/fix and troubleshooting preferred; Knowledge of Mac computers, handhelds and other peripheral devices preferred