Customer Value Architect - Japan

Neara uses advanced machine learning to create engineering-grade, physics-enabled digital twins of electricity grids across four continents, helping asset owners pinpoint risks, optimise investments and build a more resilient energy future. The Customer Value Architect works directly and closely with the highest-value customers to drive adoption of the Neara platform, define and validate the value it creates, and broaden its use across their organisations, translating Neara solutions into quantifiable ROI.

Responsibilities

Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers; Drive and embed the use of the Neara platform by customers, including enabling proficient use throughout their organisation; Ensure Neara solutions adopted by customers are delivered as contractually scoped and deliver identified business outcomes; Develop a deep understanding of customer strategic imperatives and business goals; Serve as a trusted commercial and technical advisor to customers, including on workflow or change management requirements outside the core Neara scope; Collaborate with customers to define and deliver business cases and ROI metrics, including internal reporting and value delivery reviews; Identify opportunities for customers to expand their use and adoption of the Neara platform; Identify and actively engage a broad stakeholder audience within customers to build trusted relationships; Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth and value demonstration; Design and deliver focused training sessions and workshops aligned with customer goals and workflows; Identify emerging client needs and strategic opportunities to inform customer account strategies and growth

Requirements

Ability to read, speak, and write in English; Familiarity with enterprise software platforms and deployments; Significant experience with enterprise account engagement, strategy and client management; Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities; Strong communication skills; Strong critical thinking capabilities; Strong external stakeholder engagement skills, including the ability to build trusted relationships; A proactive problem-solver who enjoys finding creative solutions to customer pain points or commercial opportunities; Adhere to Neara's information security policies and handle client and infrastructure data responsibly; Current and unrestricted rights to work in Japan

Nice to have

An engineering degree; Experience within infrastructure, specifically the energy sector

Benefits

Long-term career development as an early member of Neara's Japan team; Meaningful work contributing to making Japan's power infrastructure safer and more resilient; Stability and backing of a well-funded international company; Access to global expertise and training; Regular travel to customers and other Neara offices in Sydney, London and the US; Supportive, collaborative colleagues; Remote working in Japan