Customer Value Partner, Strategic Accounts

We're expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner, Strategic Accounts to own a handful of our most complex, high-impact enterprise partnerships. This is a senior individual contributor role and the post-sale counterpart to our Strategic Account Executives. Your focus is to ensure customers experience Multiverse as a seamless, proactive partner; turning commitments into outcomes, building long-term trust with senior stakeholders, and creating the conditions for sustainable account growth.

Responsibilities

Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation; Build deep, multi-threaded relationships across customer stakeholders; Partner with executive sponsors to broaden engagement across senior leaders and execution teams; Create and run joint success plans and discovery workshops with customers; Lead Executive Business Reviews / Quarterly Business Reviews demonstrating value realised; Translate delivery outcomes into compelling proof such as learner projects and impact stories; Partner with onboarding/implementation counterparts to ensure a smooth launch and strong first 90 days; Collaborate with Sales and Business Value Consultants to strengthen the value narrative; Act as a trusted internal voice of the customer, aligning Delivery, Product and Support; Re-engage the Strategic Account Executive when a commercial opportunity to expand or renew is identified

Requirements

5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers; Executive presence and the ability to build trust and influence across senior stakeholder groups in large organisations; A track record of building structured success plans, running executive governance, and tying work to measurable outcomes; Strong program leadership and operational discipline, including execution, risk management, and follow-through; Comfort leading cross-functional teams without formal authority; Commercial awareness and partnership mindset, including identifying expansion opportunities and partnering with Sales; Clear written and verbal communication; Comfort working with ambiguity in a high-paced environment, with drive, curiosity and adaptability

Benefits

27 days holiday, plus 5 additional days off (1 life event day, 2 volunteer days, 2 company-wide wellbeing days, and 8 bank holidays per year); Private medical insurance with Bupa; Medical cashback scheme; Life insurance; Gym membership and wellness resources through Wellhub; Access to Spill mental health support; Hybrid work, generally three days per week in the office; Work-from-anywhere scheme for up to 10 days per year; Weekly catch-ups, seasonal celebrations and a stocked kitchen