Data Analyst - Pitstops

Relay is fundamentally reshaping how goods move in an online era. The Pitstop network is the convenience-store backbone of the operation. The Pitstop squad's mission is to take the network from 170k to 2M parcels a day without LiveOps scaling linearly with it. As a Data Analyst in the Pitstop squad, you will own the analytics that make all of this measurable. You will sit in the Pitstop squad, working day-to-day with operations, sales, engineering, design, and research, and report into the centralised data team.

Responsibilities

Own the Pitstop squad's five outcome metrics: Launch Velocity, Handover Speed, Handover Accuracy, Pitstop Retention, and Indirect Cost per Parcel; Build the monitoring around them; Investigate movement and translate the numbers into next actions; Run analytics behind pitstop performance and pricing; Quantify the impact of squad initiatives in cost terms; Build launch readiness analytics; Build the retention layer; Investigate LiveOps ticket load by category and reason; Define KPIs and build dashboards; Maintain and extend dbt models and data pipelines

Requirements

Want to understand how an operation actually works, not analyse it from a distance; Excited by cost and behaviour problems; Navigate messy operational data and turn it into metrics people trust; Comfortable working alongside operations, design, engineering, and commercial stakeholders; Fluent in SQL; Experienced with BI tools; Strong problem-solving instincts; At least 3 years experience; Care about impact, not just insight; Communicate clearly with non-technical stakeholders

Nice to have

Exposure to logistics, parcels, retail operations, or another network-scale operational business