Data Analyst (Supply Operations) Ukraine

Join us as a Supply Operation Analyst and become a key member of Glovo's local Ops team! You'll play a crucial role in leveraging data to optimize our partner ecosystem, driving efficiency and improving overall performance. We offer a challenging and dynamic environment with many opportunities for learning and development.

Responsibilities

Conduct in-depth data analysis to identify trends, opportunities, and pain points within supply operations, focusing on metrics like order delivery time, courier dispatch time, partner preparation time, partner acceptance time, and customer ratings; Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for couriers and partners; Develop and maintain dashboards and reports to track KPIs and operational metrics related to supply operational performance; Identify and communicate important insights to relevant stakeholders, influencing changes that enhance supply and partner efficiency and satisfaction; Utilize data to support excellent relationships with Glovo's partners and couriers, demonstrating data-backed value and building engagement; Work alongside and communicate effectively with all other teams involved in operations success to ensure a data-driven approach

Requirements

1.5 to 3 years of hands-on experience in Data, Business, or Operations Analytics; Solid practical SQL skills (writing queries, joins, aggregations, data extraction); Proficient in Google Sheets / MS Excel for quick ad-hoc analysis; Experience building dashboards in Looker, Power BI, Tableau, or similar BI tools; Comfortable working with KPIs and OKRs, with a proven track record of using data to drive decisions; Clear communication skills with the ability to explain and present analytical findings to non-technical partners; An empathetic, inclusive, and curious attitude that drives continuous learning and improvement; Upper-Intermediate English (B2) for daily communication

Benefits

Enticing equity plan (if applicable); Top-notch private health insurance; Monthly Glovo credit; Discounted gym memberships; Online therapy and wellbeing benefits