Data Center Manager - Norcross

The Data Center Manager (DCM) is responsible for the overall management, operation, maintenance, and budgeting of the Data Center, as well as the electrical, mechanical, and HVAC systems within the assigned data centers. The DCM ensures mission-critical uptime, aiming for 100% reliability, and oversees compliance with all customer SLAs. This role also serves as a leader and technical resource for Data Center Technicians (DCTs) and Critical Infrastructure Engineers (CIEs), providing career development and coaching. The DCM will contribute to market efforts to improve operational effectiveness and efficiency while representing Flexential in a professional and technically proficient manner during interactions with customers, vendors, and internal teams.

Responsibilities

Serve as primary point of contact for 24x7 on-call facility operations; Oversee operation, maintenance, and repair of all mission-critical systems and equipment, ensuring 100% uptime and compliance with customer SLAs; Manage site budget including staffing, maintenance, and repair costs; Participate in regional and cross-market initiatives to drive operational improvements; Ensure compliance with all company policies and procedures; Read and interpret technical documents such as blueprints, engineering specifications, and project plans; Lead and mentor a team of Engineers and Technicians; Identify operational constraints and propose solutions for operational excellence; Oversee disaster recovery drills; Supervise provisioning of customer orders, including electrical modifications; Assist with off-hours and weekend maintenance activities; Prepare detailed reports on critical infrastructure performance, customer space and power utilization, and other metrics; Develop, implement, and maintain MOPs and SOPs; Provide training for operations staff; Conduct regular facility rounds; Lead customer tours; Configure and manage monitoring and alerting systems for critical equipment; Perform other duties as assigned; Provide proactive and responsive support to customers; Troubleshoot and document technical issues through ticketing system; Execute routine maintenance tasks including customer reports, system updates, and backup services; Ensure customer Service Delivery Audit preparations are completed on time

Requirements

Associate's degree or 5+ years equivalent experience in a relevant field; Extensive training in management, soft skills, and emotional intelligence; At least 3 years of experience in root cause analysis, troubleshooting, and problem-solving within a critical infrastructure environment; Proven experience in the operation and maintenance of critical data center infrastructure, including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDUs, chillers, pumps, air handling units, and CRAH units

Nice to have

Relevant military experience or applicable trade certifications are a plus; Electrical or mechanical certifications or an associate's degree (or higher) in a relevant engineering discipline; A minimum of 5 years working in data centers with a focus on building and equipment operations; 3+ years prior management or supervisory experience of a team environment; Ongoing engagement in leadership, management, and emotional intelligence training; Proven ability to meet or exceed technical and functional depth in critical infrastructure systems and data center operations

Benefits

Medical, Telehealth, Dental and Vision; 401(k); Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); Life and AD&D; Short Term and Long-Term disability; Flex Paid Time Off (PTO); Leave of Absence; Employee Assistance Program; Wellness Program; Rewards and Recognition Program; Discretionary annual bonus based on personal and company performance