Data Center Operations Engineer

Data Centre Operations is a 'hands-on' role that is critical to the continuing success of Kraken; you will join a highly motivated team that is responsible for managing the entire network and compute infrastructure for one of the world's leading Cryptocurrency exchanges. We are looking for a dynamic and innovative self-starter with the ability to think 'outside of the box' to solve complex problems in a sustainable way. This role requires onsite work in New York/New Jersey area.

Responsibilities

Performs expert preventive and corrective on-site maintenance on critical exchange infrastructure; Installs and configures complex server and networking systems; Provides comprehensive on-site facility support, including installation, decommissioning, and break/fix work; Manages contractors, subcontractors, and vendors to ensure compliance with site procedures; Responsible for maintaining site-level asset accuracy, documentation, and ITAM, NetBox (IPAM, DCIM) updates, ensuring all documentation and rack layouts remain accurate, audit-ready, and traceable; Supports financial and capacity planning through cost projections and renewal tracking; Leads or assists in capacity planning to maintain adequate spare capacity and plan timely backfills; Assume on-call responsibilities and duties per the schedule and travel as needed to support physical data centre and office locations; Monitors, maintains, and troubleshoots physical infrastructure, including on-call and travel duties as required

Requirements

3 + years experience of data centre operations in a highly security focused environment; 3 + years experience working in a large-scale data centre environment; Experience with power, cooling and airflow management of physical devices; Basic knowledge of IP addressing and subnets/gateway configuration; Demonstrated accountability for site or system ownership in a large-scale environment; Physical network work: precise cabling and patching to a port map, choosing the right optics and cables, and ordering and removing cross-connects with colocation providers; Change and access control: raising change tickets and working within maintenance windows, site-access tickets, escorting visitors, and badge and door-controller faults; Logistics: inbound shipment tickets, loading-bay handoffs, and shipping kit between sites; New-site build-out: planning and executing new site installs, including rack layouts, patching and power plans, quote checks, and incident reports; Multi-region work: collaboration across the US, EU, UK and APAC; Strong documentation discipline and ability to maintain a single source of truth for assets, capacity, and dependencies; Understanding of financial planning or forecasting in an operational context; Ability to collaborate across teams and regions with transparency and professionalism; Ability to perform under pressure with high attention to detail; Physical labour skill, able to lift more than 25 kgs