Data Transfer Workstation Support Technician II

Accenture Federal Services is seeking an individual responsible for providing qualified Data Transfer Workstation support to provision, configure, deploy, and sustain DTWs as hardened, domain-joined Windows 11 kiosk workstations designed specifically for controlled data ingress and egress.

Responsibilities

Create and maintain Windows image to be used on the Workstations specific to Data Transfer Agents (DTA); Support deployment activities of workstations to Animal sites; Create workstation sustainment plan (MECM, TSGs, and site deployment plan); Service Desk Integration; Perform imaging and configuration of the DTW machine for deployment; Follow and improve the deployment process and documentation with coordination of DTW Engineering team; Create install request with SOI team to ensure local site infrastructure is configured for DTW installation; Deliver the configured DTW to PjM for shipping to local site; Provide customer training and answer questions as necessary for the data transfer process with the DTW; Monitors overall system health, performs routine maintenance, and documents / recommends new workflows for stability; Manages Operational System Management (through ITSM) escalation and triage as required; Troubleshooting and remediation activities as appropriate to include coordination with System Owners, Product Team, and Migration Team; Complete regular maintenance on all systems/applications to include patching and vulnerability remediation and identification of end-of-life replacements; Complete approved configuration updates/changes and escalates as needed; Work with the engineering team to improve, automate, and streamline the DTW lifecycle, including imaging, configuration, deployment, operation, maintenance, and monitoring

Requirements

DoD 8570 IAT Level II or higher certification upon start; AZ-900, Cloud+, AWS Cloud Practitioner, or equivalent certification; Bachelor's degree or additional 4 years equivalent experience; 3+ years demonstrated performance in related technology; Experience in one or more of the following topics: Cloud technologies, Data and AI, Security, Complex networks, IAAS, PAAS, and/or SAAS, Cross-platform integration and large-scale, complex systems, Business applications design and implementation; An active TS/SCI Clearance; Must have a valid US passport

Nice to have

Direct Platform Support (Windows Workstation/Server); Active Directory Organization and Management (OU and GPO Management); Azure Solutions Management (IaaS, PaaS, and Virtual Network Components); AVD Experience and Component Support (Pools, Workspace, Application Management, Firewall Management); Azure Services (Compute, Networking, Storage, Analytics, Containers, Intune, Sentinel, etc.); PowerShell; Azure Purview; AZ-104

Benefits

Wide variety of benefits; Glassdoor Top 100 Best Place to Work recognition; Opportunities to grow, learn and thrive through hands-on experience, certifications, and industry training