Delivery Head- SAP

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Educational qualification

Professional degree from a premium institute (B.E. or C.A. or MBA, ..)

Experience

A minimum of 18+ years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage

Responsibilities

Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs; Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets; Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.; Overseeing the management of operations, deliverables to have better efficacy.; Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.; Deliver consistently high customer satisfaction, measured through formal and informal feedback.; Manage and mitigate risks across Technical and Operational processes and customer servicing functions.; Drive business growth through partnership with Sales Team to execute solutions for customers globally.; Enhance the workplace through leadership, employee engagement and personnel development.; Work with business partners to accurately forecast and support business growth strategies.; Ability to prioritize company objectives and meet aggressive deadlines.

Requirements

Demonstrated growth in a goal-oriented, highly accountable environment. Ambitious and agile towards defining and meeting business results.; Experience in establishing and maturing a delivery organization focusing on SAP services; In depth understanding of SAP Cloud ERP; Experience in delivering SAP projects using SAP Activate methodology; Ability to clearly craft, communicates, measure, and manages expectations of stakeholders.; Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer